Warranty
All of our products come with a limited lifetime warranty against manufacturer defects.
That means that we will either repair or replace the product free of charge if the defect is determined to be a manufacturer defect. Whether it will be a repair or a replacement will be at our discretion.
Our warranty does not cover damage caused by normal wear and tear, accident, lost or stolen items, or improper care.
We will repair any of our products in shop. If the repair is determined to be a manufacturer defect we will repair it for free. If the item needs repair from normal wear and tear there will be a small repair fee.
Custom Options
We are only accepting limited requests for custom options at the moment.
If you have a custom request send us an email at superiorwildernessdesignsllc@gmail.com and we will see if we can accommodate your request. Custom requests that are not listed on the custom options page must be added using the gear custom charge on the custom options page.
Do not put custom requests in the order notes of an order without emailing us about the request first. If you put a custom request in the order notes of an order without emailing us and getting it approved the request will not be acknowledged.
Return/Exchange Policy
We understand that the fit of a backpack is a very personal thing, and that buying a pack without ever getting to try it on can make people a bit wary. So we try to offer a fairly lenient exchange/return policy.
We offer a 30-day return/exchange policy which begins the day we ship the item to you. To return a product send us an email at superiorwildernessdesignsllc@gmail.com and let us know what you will be returning. No returns will be accepted without an approval, or if the item was shipped more than 7 days after we approved your return.
We will not accept returns on items made from custom ordered fabrics, or on custom builds for items that are not listed on the website. If there is a custom charge or an item from the custom options page on your order then it is considered a final sale.
All returns must be in new condition to be accepted. If the item has been used outside, or has any blemishes, tears, scrapes etc, the item will not be returnable or exchangeable. The buyer is responsible for all shipping charges on returned products. There is a 3.5% non refundable fee on all canceled orders and returns.
Each customer can only return an item once per order. All customers must pay all shipping and handling charges associated with any standard return.
Shipping
We ship worldwide and our website will quote you on the cost of shipping to your specific location when checking out. Note that there may be additional customs/import fees upon receiving your package for international orders.