All of our products come with a one year warranty against manufacturer defects. That means that we will either repair or replace the product free of charge. Whether it will be a repair or a replacement will be at our discretion.
Our warranty does not cover damage caused by normal wear and tear, accident, lost or stolen items, or improper care.
The warranty starts from the time the pack is shipped out and will end one year from that date.
If you would like to make a change to an existing order, the order must be canceled and refunded, you must then place a new order with the desired changes. This will also reset your place in the lead time.
All orders can be canceled within the first week from the order date without incurring a charge. After that there may be a fee of up to 25% on canceled items. This fee will only apply if we have started the construction of the order.
We understand that the fit of a backpack is a very personal thing, and that buying a pack without ever getting to try it on can make people a bit wary. So we try to offer a fairly lenient exchange/return policy.
We offer a 30-day return/exchange policy which begins the day we ship the item to you. To return a product send us an email at and let us know what you will be returning. No returns will be accepted without an approval, or if the item was shipped more than 7 days after we approved your return.
We will not accept returns on items made from custom ordered fabrics, or on custom builds for items that are not listed on the website. These are considered final sales.
All returns must be in new condition to be accepted. If the item has been used outside, or has any blemishes, tears, scrapes etc, the item will not be returnable.
Each customer can only return an item once per order. All customers must pay all shipping and handling charges associated with any standard return.